Shipping & Returns

At Sense-tific, we aim to provide our customers with reliable and timely shipping services. Below, you’ll find important information about our shipping procedures, delivery times, and costs. We are committed to ensuring that your order arrives safely and promptly, so you can continue your essential scientific work without interruption.

​

Order Processing

• Order Processing Time: Orders are typically processed within 1-2 business days, excluding weekends and holidays. Some products, especially custom or special order items, may take longer to process. If there are any delays in your order, we will notify you promptly.

• Business Days: Our business hours are Monday through Friday, 9:00 AM to 5:00 PM (excluding holidays). Orders placed outside of business hours will be processed on the next available business day.

​

Shipping Methods and Delivery Times

We offer standard shipping for all orders:

• Standard Shipping: Delivers within 3-7 business days after processing, depending on your location within the United States. For international shipments, delivery times may vary based on the destination country and customs processing.

​

Shipping Rates

• Domestic Orders: Shipping rates for standard shipping are calculated based on the size, weight, and destination of your order. You can view the estimated shipping cost at checkout before finalizing your order.

• International Orders: We offer free international standard shipping for orders over $50. For international orders under $50, shipping rates are calculated at checkout based on the destination.

​

Order Tracking

Once your order has shipped, we will send you a confirmation email with a tracking number and a link to track your package. You can use this number to monitor your order’s progress and estimated delivery time.

​

Delivery Issues

If you experience any issues with your delivery, such as a missing or damaged package, please contact us within 7 days of receiving your order. We will work with the shipping carrier to resolve the issue and ensure your order reaches you promptly.

​

International Shipping Considerations

• Duties and Taxes: International orders may be subject to customs fees, duties, or taxes, which are the responsibility of the recipient. These charges are determined by the customs office of the destination country.

• Customs Delays: Delays may occur during customs processing, which are beyond our control. We are not responsible for any delays or additional fees incurred during customs clearance.

​

Address Accuracy

Please ensure your shipping address is accurate and complete. Sense-tific is not responsible for delays or delivery issues due to incorrect or incomplete addresses. If you notice an error in your shipping information after placing the order, please contact us as soon as possible.

​

Shipping Restrictions

• PO Boxes: We do not ship to PO Boxes. Please provide a valid physical address for shipping.

• Shipping Restrictions: Due to regulatory restrictions, certain products (such as hazardous materials) may not be available for shipping to all locations.